Orders are shipped within 1-3 business days of your order being placed. I always endeavour to get your items to you as quickly as possible, to avoid any disappointment!
Please be aware that if you select 'Standard Shipping', your item will be posted using 2nd Class Royal Mail.
If you need your order sent quicker than this, there are a couple of things you can do:
- Email me! I check my emails between 9am and 5pm daily, so you can expect a quick response. This way we can come up with a shipping quote that suits you
- Choose the Express Delivery option. These are shipped within 1-2 business days of the order being placed. It also ensures that your item is sent 1st Class Royal Mail
Bert is international and therefore you can buy from me wherever you are in the world. Shipping times vary dependent on country, but all costs are calculated based on weight and destination at checkout.
'Standard Shipping' means your items will be posted using Royal Mail International Airmail as standard. There is no tracking on these packages.
If you would like your items to be tracked, please contact me. This will mean a bigger delivery charge, but also peace of mind.
Nothing is worse than not receiving your items. If your item has not arrived within 21 days of being dispatched, please get in touch. Unfortunately delivery is the one thing we cannot control, and sometimes unexpected delays pop up.
When emailing about missing items, please first check the delivery address provided on your order confirmation email. If it is correct, send an email quoting your order number and we'll go from there.